Delivery

Shipping –

 
We are pleased to offer the following delivery options:

 
Free Shipping

We are pleased to offer free shipping on all orders of £200 or more.

 
STANDARD SHIPPING - £5.00

We will aim to deliver your item within 2-4 working days. However, delivery times could be longer dependant on stock availability. We will always endeavour to keep you informed where this is the case.


 NON MAINLAND - £20.00 (Isle of Man, Jersey)

 

 

 FAQ’s

 

  1. How long will it take for my item to arrive?

Delivery times vary depending on your chosen shipping method and the destination of your parcel. We aim to deliver orders between 2-4 working days.

 

  1. How long does it take to despatch orders?

Orders are packed and shipped within 1-2 working days. During peak times and in other exceptional circumstances this may take longer. Business days are Monday through Friday (excluding holidays).

 

  1.  Please note that weather, public holidays, peak shipping seasons and incorrect delivery information can delay the shipment of your order. Original Montgomery are unfortunately unable to control or reimburse issues related to any of the above. But we have taken great care to work with only the best courier partners to ensure that your order makes its way to you as smoothly/quickly as possible.

 

  1. What do I do if something goes wrong and I have not received my parcel?

We have a customer care team who are UK-based, brand-expert and ready to help should anything go wrong. They are contactable via sales@montgomeryoutdoor.com

 

  1. How do I track my order?

Once your order leaves our warehouse, we will send you an email with your tracking information. Our courier will also confirm to you via email and/or phone that they have your order. You will then be able to track the order as it makes its way to you, and perhaps even re-direct if you are unable to sign for it.

 

  1. What are your shipping rates?

 

Free Shipping

We are pleased to offer free shipping on all orders of £200 or more.

 

STANDARD SHIPPING - £5.00

We will aim to deliver your item within 2-4 working days. However, delivery times could be longer dependant on stock availability. We will always endeavour to keep you informed where this is the case.

 

 

  1. Can I ship internationally?

We have a German based site serving Germany and the rest of Europe, an Italian site, and a US site serving North America.

 

  1. What is your returns policy?

We operate a subsidised returns policy via our Returns Portal (https://www.dufflecoatsuk.co.uk/a/returns) to ensure that you have access to a premium, tracked courier service that will get your returned items back to us next day in most cases thereby enabling us to get you your money back into your account with minimal delay.

 

  1. Are my returns tracked?

Yes, they are, all returns options on our return’s portal are tracked services. This gives you peace of mind that your returns parcel will get back to us quickly and safely.